You haven't provided sufficient background information. E.g.
- Device iOS version
- Version and build number of MobiControl server
- Enrollment mode (supervised/unsupervised), and your enrollment procedure (enrollment ID/URL, etc,)
- Has the device been enrolled on the current MobiControl server before?
- Any related log entries in deployment server log file
etc.
iOS version : 18.2
MobiControl Version: 15.6.3.1018
Enrollment Procedure: URL
I am not sure if this device is enrolled before, i already checked the VPN&Device Management but there was no profile there.
Note: I could not find the "enrollment mode"
Thanks
Hi Mehmet Ali,
Thanks for posting on SOTI Pulse, Thanks Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!
Can you please share the information that Raymond asked.
Regards,