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iOs Device Couldn't be Enrolled

MA
Mehmet Ali
Edaf® GmbH Information Technologies

Hi all,

We are trying to enroll a new device in Soti. However, we get the following error when trying to download the iOS Enrollment Profile (at the last step, during the download).

Could you please help us resolve this issue?

Note:

  • This device may have been enrolled before. However, when I check VPN & Device Management, there is no profile installed.
  • We do not get this error when enrolling other iOS devices.
 
 
 
11 months ago
iOS
ANSWERS
RC
Raymond Chan Diamond Contributor
10 months ago

You haven't provided sufficient background information.  E.g.

- Device iOS version

- Version and build number of MobiControl server

- Enrollment mode (supervised/unsupervised), and your enrollment procedure  (enrollment ID/URL, etc,)

- Has the device been enrolled on the current MobiControl server before? 

- Any related log entries in deployment server log file

etc.

MA
Mehmet Ali
10 months ago

iOS version : 18.2

MobiControl Version: 15.6.3.1018

Enrollment Procedure: URL

I am not sure if this device is enrolled before, i already checked the VPN&Device Management but there was no profile there.

Note: I could not find the "enrollment mode"

Thanks

A
ABMOD@SOTI
10 months ago

Hi Mehmet Ali,

Thanks for posting on SOTI Pulse, Thanks Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Can you please share the information that Raymond asked.

Regards,

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