Pulse | Community Support

3 years ago

Hi,

did you have a SHA2 Certificate & a SHA1 Certificate in your MCAU ?

Do oyu try to enroll an Adnroid Device with Android 10 or Higher?

3 years ago

Hi Marcus,

I use the SHA2 certificate and I tried to enroll android below 10 and above 10.

3 years ago

Hi Carmadi,

is that Problem happen on any Device what you try to new Enroll to your Installation ?

What MobiControl Version do you have?

What Device with what Android Version you try to enroll ?

3 years ago

Hi Carmadi,

Thank you for posting on SOTI Central and thanks Marcus for responding to the post.

Have you resolved your issue?

If not, would you please let us know the following?

1. MobiControl version

2. Device model

3. Enrollment method (e.g. Android Enterprise? Android Classic QR Code?)

4. Does it happen to all devices or only to some? If some, what are they?

5. How many deployment server(s) do you have?

Thanks.

Kind regards,

Enrollment Failed