Hi,

I'm trying to enroll W10 tablets with certificates enrollment.

I'm familiar with the process as I did it several times already, but this time, it won't get through.

I did everything by the book, generated all the needed certificates, prepared the mobicontrol server, and generated the WICD package for the tablets, but when looking at the DSE log, I see this :

[2019-06-03 13:30:32.171] ERROR [] (90): Enrollment failure: Client Info is missing User Agent.
[2019-06-03 13:30:32.171] ERROR [] (90):

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* Exception: The operation has failed. *
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[InvalidOperationException: Enrollment state is incorrect. Unable to determine the next enrollment step.]
at Soti.MobiControl.Server.Enrollment.Service.Internal.BasicEnrollmentModelExtensions.PopulateEnrollmentState(BasicEnrollmentModel model, EnrollmentState state, String serviceRoot)
at Soti.MobiControl.Server.Enrollment.Service.Internal.EnrolmentContentProvider.PopulateBasicModel(EnrollmentContext context, BasicEnrollmentModel model)
at Soti.MobiControl.Server.Enrollment.Service.Internal.EnrolmentContentProvider.GetErrorModel(EnrollmentContext context)
at Soti.MobiControl.Server.Enrollment.Service.Internal.EnrolmentContentProvider.<>c__DisplayClass18_0`2.<AddPage>b__1(EnrollmentContext context)
at Soti.MobiControl.Server.Enrollment.Service.Internal.EnrolmentContentProvider.GetResource(EnrollmentContext context)
at Soti.MobiControl.Server.Enrollment.Service.Internal.DeviceEnrollmentService.ProcessEnrollmentStateAndUserData(EnrollmentUserData userData, EnrollmentState enrollmentState)
at SyncInvokeEnroll(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

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I checked the provisionning diagnostics provider event log on the device, everything looks fine except the provisioning failed at the end, so the device package looks fine (otherwise I have some more explicit messages).

The server is on SOTI Cloud, latest 14.3.3

Talks to someone ?

Thank you