Hi Adam,

Thank you for requesting an answer from SOTI Support Staff!

Can you please provide more information about the operating system of Clevertouch Smart Screen?

Currently, below are the MobiControl Supported Platforms:
• iOS
• Android
• Windows
• Zebra Printers
• Linux

Regards,

Hi, all 3 CleverTouch Smart Screens are running Android 7.1 with processor instruction set armeabi-v7a

Without an OEM-specific Android+ device agent available, your last resort is to try out the generic Android-Enterprise device agent if your smart screen device does show the stanard Android set-up procedure upon device factory-reset.  When being prompted for your Google account, input afw#mobicontrol and see if the device firmware can support AE device enrollment.

Hi Adam,

The SOTI Product Team confirmed that currently we do not have any agent to enroll the Clevertouch Smart Screens into MobiControl and the generic agent would not help. As this is a smart screen technology, we would set the expectation to include these devices in MobiControl and as Product Team have indicated that this * isn't in the Product's road-map.

Note: Please reach out to SOTI Support(click here) or call SOTI Support team(click here) to discuss other certified devices or to pursue larger opportunities with the current devices that you have.

* correction 

Regards,

Hello Adam,

Following up on this thread, were you able to resolve the issue? If yes, I would like to know what were the steps taken to resolve the issue and I can mark that as a Solution.

Regards,