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Export rule via M365 Exchange account no longer works.

TK
Thorsten Konrad
essmannsbackstube

So far, I have set up export rules via mail with an Exchange Online account in various apps. These rules no longer work. When I have entered the account and smtp information, SNAP cannot successfully complete its “Test Connection” process. When I use a Google account, it works fine. Does anyone know this problem? @SOTI can't you implement a similar setup scenario for Exchange-Online as for Gmail?

Exchange Online Export Rules
8 months ago
SOTI Snap
ANSWERS
DM
Diya Merin Sunny
7 months ago

Thanks for reaching out.

Could you please share the app token of the app facing this issue? Also, when did you first notice the issue occurring?

Additionally, have there been any recent changes to your Exchange Online configuration or security policies that might be affecting SMTP authentication?

Let us know so we can investigate further.

TK
Thorsten Konrad
7 months ago

Hi Diya, thank you for your response! Of course i can share the token. Just send me an email-contact. I don´t wanna share the token in public. Thank you in advance!

DM
Diya Merin Sunny
7 months ago

Please share the token at diya.merin@soti.net

DM
Diya Merin Sunny
7 months ago

Also, when you say the records are not getting exported, could you please confirm if they are visible under 'Reports'? This will help us verify whether the records are syncing correctly from the Snap agent to the Snap server.

N
NSMOD@soti.net
3 months ago

Hi Thorsten,

Thanks for posting on SOTI Pulse.  Thanks, Diya for responding to the post, your expertise and willingness to help are greatly appreciated!

Please let us know if the suggested discussion forum addresses your concern. If not, or if you have any additional questions, please don’t hesitate to reach out. We're here to provide support.

Kind Regards
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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