Remote Control via HTML5 option missing?

AD
Adam Davidson
Boots Global account

Hi,

The option to remote control via HTML5 has disappeared from the menu.  Has anyone else noticed this?  We have to use this more than the plug-in route due to our corporate network settings.

We're using MobiControl v13.4.  The option was there yesterday.

4 years ago
Windows
ANSWERS
RC
Raymond Chan Diamond Contributor
4 years ago

What is the build number of your v13.4 MobiControl server?   Have you performed any MobiControl server or device agent upgrade recently?

AD
Adam Davidson
4 years ago

Hi Raymond,

13.4.0.5042.

No, not performed any server or agent updates.  Seems odd that this option should disappear for no apparent reason.  Wasn't sure if it was just our access or was a SOTI thing?

SB
Simon Breuer
4 years ago

Sometimes a restart of the Management Services helps.