Single AD user unable to see the devices in Prod but can see in Pilot.

Locked
DM
D Malipatil
Daimler AG

User is part of same AD group and other members are able to see the devices.

User unable to see the Search Icon after filter field.

We disabled the Search sync and configured via API call.

Only single user facing this issue, user have restriction to access specific device group.

* Exception: Non-existent property specified: 'DeviceFirmwareUpgrade.AndroidFirmwareVersion'. *
***********************************************************************************************
[DeviceManagementException: Non-existent property specified: 'DeviceFirmwareUpgrade.AndroidFirmwareVersion'.]
   at Soti.MobiControl.WebApi.Controllers.DevicesController.SearchDevices(String groupPath, String filter, Nullable`1 includeSubgroups, Nullable`1 verifyAndSync, DataRetrievalOptions dataRetrievalOptions)
   at lambda_method(Closure , Object , Object[] )
   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)
   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()

2 years ago
SOTI MobiControl
ANSWERS
M
MNMOD@SOTI Gold Contributor
2 years ago

Hi D Malipatil,

Thank you for posting on SOTI Pulse!

Since this issue is being faced only by one user, could you please try using different browser to get into the console or try getting into the console in incognito mode? Let us know if doing this makes any difference. If not, it will require more investigation and would also require collecting more information on this.

Looking forward to your reponse.

Kind regards,

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