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Missing values for custom attributes in CSV export

Solved Locked
FR
Fabian Reder
eikonasystemsschaeflein

Hi everyone,

we’re currently experiencing an issue in SOTI MobiControl:
When adding custom attributes as columns in a personalized view and exporting the data as CSV, only the main headings appear – the actual values of the custom attributes are missing.

This behavior occurs for all custom attributes and all users.

Has anyone else encountered this issue or found a possible solution?
If not, we’ll forward the case to SOTI Support.

Best regards,
Fabian

 

Example:

CSV-Export without custom attributes

CSV-Export with custom attributes (Custom attributes = mde)

Personalized View Data Export Issue custom attributes CSV Export
27 days ago
SOTI MobiControl
ANSWERS
A
ASMOD@SOTI
23 days ago

Dear Fabian,

Thank you for posting on SOTI Pulse.

We Sincery apoologize that you are facing this issue.

This  has been rectified in the 2024.1.1 Build 1058  and the newer vesrions of Soti MobiControl.

We Recommend you to Upgarde on the latest version of SOTI MobiControl for bringing enhanced performance, security improvements, and new features designed to optimize your device management experience.

If you have any additional questions or concerns, please don't hesitate to reach out or you can contact us at  support@soti.net  as we're dedicated to providing assistance and support.

 Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Kind Reagrds

  SOTI

Solution
DR
Darius Russell
27 days ago

Hi Fabian,

Can I please know what version of Mobicontrol you are using? I've tested this myself and the custom attribute export correctly.

Also what method are you using to export the CSV?

Many thanks,

Darius

FR
Fabian Reder
27 days ago

Hi Darius,

thanks for your quick reply.

We are using MobiControl version 2024.1.0.1052.
I’ve attached a screenshot showing how we perform the CSV export.

Please let me know if you need any further details to reproduce the issue.

Best regards,
Fabian

DR
Darius Russell
27 days ago

Hi Fabian,

The only difference between the testing I've done and your portal is I did the test on 2024.1.2.1046

It may be the version of Mobicontrol has a specific bug that was fixed in the later versions - without being able to see the portal itself it's quite hard to troubleshoot.

I'd suggest raising a case with SOTI directly to see if they are aware of any reporting issues in that specific version of MobiControl.

Many thanks,

Darius

CR
Chris R.
24 days ago

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