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Zebra decvice Android 11 - install profile error

M
Mattia
Gruppo Pam

Hi all,

with new Zebra devices running Android 11, I get this error when the profiles tries to install:

The same profiles work on  Zebra devices with Android 8 and 10.

Thanks.

Regards,

3 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
3 years ago

What version of MobiControl?
What version of Android Enterprise Agent did you enroll with? (I see you're trying to upgrade to 15.1.5 post enrollment)
Are the devices Fully Managed?

M
Mattia
3 years ago

I solved it after updating the agent.

Thanks,

I
ICMOD@SOTI
3 years ago

Hello Mattia,

Thanks for your post!

The reason those packages and profile are unable to install is due to Scoped Storage Restrictions on Android Agent for Android OS 11. 

Here is more information on this Android limitation as well as how to resolve it:

https://discussions.soti.net/articles/impact-of-android-11-scoped-storage-restrictions-on-android-agent

Hope this helps!

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

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