Issue with Zero-Touch Enrollment into SoTI MobiControl using Knox over Mobile Data

Solved

Title

Basically, we are trying to enroll some Galaxy Tab As into SoTI MobiControl using Samsung Knox Mobile Enrollment profile but when the tablets come back up and attempt to enroll in SoTI it does not seem to be passing through the Enrollment ID and if the ID is typed in manually we get an enrollment failed error.

This works fine when we include a WiFi network to connect to but does not work over mobile data.

Hoping to see if someone else ran into a similar issue and knows a possible solution or a way to troubleshoot the tablet as it is being enrolled.

3 years ago
SOTI MobiControl
ANSWERS
SB
Simon Breuer
3 years ago

We had the same problem and found a solution for our Work Managed devices. The solution does not work for devices with Work Profile (COPE).

In KME portal you should provide an extra string to the custom JSON. See the example below:

{"enrollmentId":"XXXXXXXX","PROVISIONING_MODE":"FULLY_MANAGED_DEVICE"}

This worked for us and the devices could be enrolled without Wifi over cellular data.

Solution
CO
Chris Oneil
3 years ago

that seemed to do the trick!

thank you!