Can you provide more detail? We can't read your mind.

• Is this an internal on premise instance or a hosted cloud instance?
• What version were you upgrading from?
• What version were you upgrading to?
• Who performed the upgrade?
• Have you opened a case with SOTI support?

Hi Jim,

On top of what Matt has asked, could you please confirm if the enrolled devices have been verified to be still under full control after the upgrade?  This is more important than the speed of the web-console.

Also check if logs are not in verbose, those can cause also some trouble depending on how big the environment is.

Ofc if they are for good reason on verbose (because of troubleshooting) they need to stay but in general i would reach out to the support as Matt already said because with nor real information it's impossible to tell you why it's slow afterwards.

Hi Jim, 

from which MC Version you have Upgrade to which Version ?

+ had been upgraded the Mandatoy requirements on the Server for the Update /Upgrade ?

+ how looks the Taskmanager at the Server - is some task using a high resource of CPU or RAm except the SQL Server.?

Have you tried to "sync Now" the Soti Search Index ?

Normlay when it is a Cloud instance the Soti Team is checking the Instance from my experience after the upgrade.

Hi Jim,

Thanks for posting on SOTI Pulse.  Also thanks to Matt, Raymond, Rafael and Marcus for responding to the post, your expertise and willingness to help are greatly appreciated!

Please get back to us, or if you still have additional questions, please do not hesitate to reach out or you can contact SOTI Support (support@soti.net) to raise a support case and one of our support engineer will be there to assist you.

Kind Regards,

Technical Support | SOTI Inc.| support@soti.net | www.soti.net |