Disable doze mode via feature control profile (connectivity) and test again.

Some manufacturers allow youto do this in their oem config app as well (sometimes more specific to some apps) as well .

Low power modes on some device brands/models may cause mentioned issue in MobiControl device agent.  Some device brands may have related  managed-configuration parameters in their OEMConfig compliant app/Mobicontrol-profile to fix some of the issues for their devices in supported Android-Enterprise mode(s).

Also, scheduled task profile with appropriate scripts may be used in some device models to wake the device agent at regular interval or scheduled times.

However, your problem may still be there if the device is powered off or offline (e.g. due to poor/no network connections, etc.) when the required device action request is made.  Please note that platform specific push notification service for various device platforms usually have some limited capability to store and retry such command request so that the device will receive it when it is powered on or on-line again. 

Hi Rathasatekun,
Thank you for your post on SOTI Pulse.

I also want to extend my gratitude to Raymond and Rafael for their valuable contributions and willingness to help.

Please confirm if you have tested the solutions offered by Raymond and Rafael. If you are still experiencing the issue, kindly inform us so we can further assist you.

If you have any more questions or concerns, please feel free to reach out. Our team is dedicated to providing support and assistance.

Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |