SOTI Pulse Logo

USB Debugging - Mass Storage not available

M
Manuel

I use an Zebra MC9300 with Android 11 and activated USB debugging and the mass torgae to get access to the scanner with an USB connection. So fine so good that worked till we changed the battery. 

Now i have the issue that the mass storage is not available as you can see in the picture below.

I also activated the usb debugging with feature control but no option for the mass storage.

Do you have any idea?

usb storage USB debugging
3 years ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
3 years ago

Maybe try the Zebra OEMConfig app.

There are 2 options regarding this:

- Allow Device User Control USB

- Configure Default Client Mode

RC
Raymond Chan Diamond Contributor
3 years ago

Without any firmware or device agent changes,  the mentioned feature-control should remain working after a simple battery hardware change.  Was your so called battery-change actually done by third-party serviceman, who might have also upgraded your device firmware or even some hardware other than the battery?

If not,  you can try revoking the profile with the feature-control payload, and then have the device cold-booted, and have the profile re-deployed to see if it works again.

G
GKMOD@SOTI
3 years ago

Hi Manuel,


Did you get any chance to try what Raymond suggests here ?

Please let us know if it works or not.

If this resolves your query, please mark this post as the solution. Also, feel free to reach out if you need clarification or have any questions.

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

M
Manuel
3 years ago

Yes i tried this but it did not solve the issue.
I will get in conact with the support and post the solution later on.

Regards
Manuel

C
CDMOD@SOTI
3 years ago

Similar Discussions