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Changing Windows 10 agent from server IP to DNS name

LB
Lane Butler
CenterPoint Energy Inc.

3500 Windows 10 devices connected to two deployment/management servers, version 15 Mobicontrol.  Windows agents currently configured with server IP address.  our Network department wants to move the servers to another IP segment and suggested using server name instead of IP address.  I build a new agent install using server names but PCs do not connect.  Agent test returns "Connected. Cannot send data to server."  Connect button on General tab will not connect.  Why does IP address connect but server name does not?  have tested with fully qualified server name and also :port number.

Also - for mass deploy of change from IP to server name, is the pdb.ini the only file to be modified?  i have script that will search/replace IP with server name once we have that working.

5 years ago
Windows
ANSWERS
J
JVMOD@SOTI
5 years ago

Hello Lane Butler,

Thank you for your post, 

Please raise a support ticket(Click here) or call +1 905.624.9828 to assist you on this issue as they need to access your server and troubleshoot further.

Regards,

RC
Raymond Chan Diamond Contributor
5 years ago

The best practice nowadays, is to use FQDN, rather than IP to reference your MDM/EMM server.   Most device platform owner (Google, Apple and Microsoft) are tightening security and MDM/EMM server with strong enough SSL certificate from reputatble CA vendor is becoming a minimum requirements to authtenticate that the MDM/EMM server is genuine. 

Migrating from IP to FQDN may be difficult, if not possible, depending very much on the device platforms and modes involved.   Hope you can share experience on whether you find any fix with Soti support team later.

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