We have a device using a custom agent. We started upgrading them in the last number of weeks but since upgrading the performance of our units has degraded, upon investigation it seems to be only affecting the units that have had the agent upgraded. We need to investigate further with assistance from SOTI however in the mean time these units need to be working correctly, as such it is suggested that we downgrade the agent. Is this possible, and if so, how. These are all remote so I won't have direct access to them.
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