No data access from the notebook TAB A8-Android 12

L
Lothar
Piepenbrock Service GmbH + Co. KG

Unfortunately, it is no longer possible to access data from a notebook on a Samsung TAB A8 tablet in kiosk mode.

It is installed the latest client 15.3. The tablet runs Android 12 in kiosk mode. If I take out Kios Mode, I can access the data of the tablet.

Does anyone have a tip?

3 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
3 years ago

Please provide more details:

Access what kind of data? Data located where? Access with what software/mechanism?

What actually did you do in your trial with kiosk mode on and off?

L
Lothar
3 years ago

Thank you for asking

Please provide further details:

Access to what kind of data? 
Excel and PDF files need to be copied from the laptop to the tablet.

Where is the data located? Access with what software/mechanism?
On the laptop and are to be copied to the tablet via a USB connection.

What specifically did you do in your experiment with the kiosk mode turned on and off?

Entered administrator mode via the "Activate Admin Mode" menu. Plugged in the USB cable. Active connection on laptop immediately.
User mode activated, USB cable plugged in, tablet entry still there, but no access to the data.

RC
Raymond Chan Diamond Contributor
3 years ago

According to what you described, your problem has nothing to do with kiosk mode.  Your tablet cannot be mounted as USB mass storage device when your device is not in administrator mode, which means that your device has not been configured to allow such USB connection in the normal user-mode.

To solve the problem, make sure you have deployed to your device of interest a profile with feature-control payload, in which the "Allow USB File Transfer and USB Storage" option is enabled.

L
Lothar
3 years ago

We are still working with Android Classic and USB data transfer is allowed in the assigned profile.