MobiControl Setting Manager on Samsung TabActive3 with Android 12

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Remy Gold Contributor
Zollner Elektronik AG

Hello all,

It looks like no matter what I do the "payload" for the Settings Manager over the profile configuration does "not load".

Has anyone else encountered this situation?

3 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
3 years ago

Do you have device(s) of other brand/model in the same device group as the Samsung TabActive3 but with no problem with Settings Manager payload?  

Or does this Settings Manager payload problem also applies to device of same/different brand or model but targeted by the same profile?

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Remy Gold Contributor
3 years ago
MCMR-31395 Settings Manager got disabled after SOTI Generic AE Plugin 1.21.0.123 was installed

SOTI MobiControl Release notes | SOTI Docs

It's still unclear if this "works"(in my case) but at least the cause has been identified.

RS
Rafael Schäfer Diamond Contributor
3 years ago

As far as i know its recommended to use the OEM config App of the device manufacturer instead (Samsung in this case) especially with A12 and later.

I think it's the Knox service plugin for Samsung but not completely sure.