Pulse | Community Support

Galaxy Tab S6 (Android EnterPrise)

Hello everybody,

I have a Galaxy Tab S6 device, I used to install Work Managed mode for this device (factory the device then enter afw#mobicontrol code when asking for Google account entry), the device is still active work normally with the Work Managed Profile. However, I deleted the device from the SOTI MobiControl system for a while.
Today, I re-enrollment this device to connect to the SOTI MobiControl system, of course I still install the above steps, but the device no longer works with the Work Managed Profile. I ran the test by creating an Anhdroid Classic Profile and assigning it to the device, strangely enough, it worked. I still don't understand where the reason is.
Has anyone encountered a situation like this yet, please help me.

Many thanks!

profiles samsung-galay-tab

5 years ago

Android

ANSWERS

Raymond Chan

5 years ago (edited 5 years ago)

Please elaborate in more details about your problem - what has been done, what is shown on your device screen, and/or what is shown in the web-console or MobiControl server log files?

Also, what are the version and build numbers of your MobiControl server?

Hieu

5 years ago

Hi Raymond Chan, thanks for your interest in my question

Sorry, my english is not good.

I use the MobiControl Cloud server
Version: 15.1.2.1035

The summary of the content is as follows: Galaxy Tab S6 device after enrollment has Device kind: Android Enterprise. But when I create Profile (Work Managed) and assign to this device but it doesn't seem to work. However, I tried creating Profile (Android Classic) and assigning to this device, it worked.

In addition, the Remote Control function has also disappeared

Some descriptive pictures:

https://imgur.com/r1UYlvL

https://imgur.com/wGISuAl

https://imgur.com/5h6IX5q