Citybon app; Network request failed

T
TORFS
Torfs nv

Hi

I've installed an application named "Citybon" via apk.

What does this application do?

It basically let you scan QR-codes to validate coupons.

As soon as we scan the QR-code we get an error message... "Type-Error: Network request failed".

Is there any way to see if someting is being blocked? I'm not able to see anything in the 'LOG' tab.

We've checked our firewall and everything went through.

Thank you

Best regards

TORFS

4 years ago
Android
ANSWERS
RS
Rafael Schäfer
4 years ago

Did you try to use it with mobile data just for testing if really network ins't the problem?

T
TORFS
4 years ago

Hi Rafael

We're using TC21's with android. 

The devices do not have mobile data to use i'm afraid.

OA
Ozan Acikalin
4 years ago

How did you get the apk? Did you use an apk-extractor?
it could be the case that the extracted apk is missing something...

Have you tried to install the app via PlayStore / Managed PlayStore to see
if you get the error again?

T
TORFS
4 years ago

Hi Ozan

I had contact with the developers of the application. They gave me the apk file.

But, there's nowhere a place to see logging to see if something is being blocked in SOTI?

RS
Rafael Schäfer
4 years ago

But you can take a moblie device using mobile data, use this one as wifi hot spot.

Then connect the zebra to it and see if the problem is still there.

Or if you have a really free wifi use this instead.

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