Hey there
I have asked support about this but they are stating it is a paid service as I am on premises. I find it challenging that they don't at least have a white paper on this. I am a SQL DBA and have no problem with the SQL components of the move. I am a paid user with 50 client access licenses I pay maintenance on.
I sent this to support but they won't even point me at a resource.
My understanding of server migrations is that one of the bigger complexities stems from the certificates used to verify the authenticity of the server itself. Your devices that are enrolled and managed by the existing SOTI server have an established trust with that server. You cannot simply point devices from one server address to another without breaking that chain of trust so special care needs to be taken to ensure the devices do not get orphaned. This is why SOTI suggests that you engage their professional service.