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Hey guys,since yesterday night, we have the problem, that the "Soti Mobi Control mangement service" and "search service" don't start anymore.We are using Soti Mobicontrol 15.6 and Windows Server 2016when i try to start the managment service ive got this error in the managment logs: [2024-07-21 08:16:53.479] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (32): Started heartbeat monitor.[2024-07-21 08:16:53.501] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (23): Comm.Client.65103039: Server sotitest.ernsting.de has been authenticated. Chipher: Aes256/256[2024-07-21 08:16:53.502] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (23): Comm.Client.65103039: Connected to [fe80::72ee:5eb2:9616:96d6%14]:5494[2024-07-21 08:16:53.515] INFO [Signal] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (32): LocalCTEngine[2024-07-21 08:16:53.520] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (40): New worker started[2024-07-21 08:16:53.580] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (40): Soti.Comm.Protocol.CommClient: Processing message: "ServerStatusMsg":{},"ServerStatusMsg":{"ServerStatus":1,"ServerTime":"21.07.2024 08:16:53","ServerId":3,"OnlineDeviceCount":15,"WorkerThreadCount":4,"QueueLength":0,"SelectedSystemTick":0,},"Message":{"TimeStamp":"21.07.2024 06:16:53",}[2024-07-21 08:16:53.587] INFO [DeploymentServer] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (40): Deployment Server '3' status changed to 'Started'.[2024-07-21 08:16:53.650] ERROR [ManagementService] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (18): Unable to check Elasticsearch status, Failed to ping the specified node.. Call: Status code unknown from: HEAD /[2024-07-21 08:16:53.721] ERROR [ManagementService] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (18): ********************************************************************* Exception: Failed to create perfmetrics index for ElasticSearch. *********************************************************************[ElasticSearchException: Failed to ping the specified node.. Call: Status code unknown from: HEAD /] bei Soti.Integration.ElasticSearch.Implementation.ElasticSearchClient.LogResponseAndCheckForErrors(IApiCallDetails apiCallDetails, Exception originalException, ServerError responseServerError) bei Soti.Integration.ElasticSearch.Implementation.ElasticSearchClient.IndexExists(String indexName) bei Soti.MobiControl.Search.Implementation.ElasticSearchClientWithMonitor.IndexExists(String indexName) bei Soti.MobiControl.Search.Implementation.MetricSearchInfoManager.CreateIndex(Boolean recreate) { [ElasticsearchClientException: Failed to ping the specified node.. Call: Status code unknown from: HEAD /] } { [PipelineException: Failed to ping the specified node.] bei Elasticsearch.Net.RequestPipeline.Ping(Node node) bei Elasticsearch.Net.Transport`1.Ping(IRequestPipeline pipeline, Node node) bei Elasticsearch.Net.Transport`1.Request[TResponse](HttpMethod method, String path, PostData data, IRequestParameters requestParameters) } { [PipelineException: An error occurred trying to read the response from the specified node.] bei Elasticsearch.Net.RequestPipeline.Ping(Node node) } { [WebException: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden.] bei System.Net.HttpWebRequest.GetResponse() bei Elasticsearch.Net.HttpWebRequestConnection.Request[TResponse](RequestData requestData) } { [SocketException: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte 172.xx.xxx.x:9200] (I replace the ip with "x") bei System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) bei System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) } ******************************************************************** [2024-07-21 08:16:54.001] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (4): Starting connection to NetMQ at tcp://127.0.0.1:8540[2024-07-21 08:16:54.079] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (4): WebAPI Global Host: Host started at: https://+/mobicontrol[2024-07-21 08:16:54.079] INFO [General] [a238d623-5889-4654-82d9-bb64fa8b2a1b] (4): WebAPI Global Host: Starting hostable WebApi controllers ... doneThis error shows the Windowsprotocoll:Name der fehlerhaften Anwendung: Soti.MobiControl.ManagementService.Host.exe, Version: 15.6.5.15, Zeitstempel: 0x64d3c4adName des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17763.6054, Zeitstempel: 0xc9a93043Ausnahmecode: 0xe0434352Fehleroffset: 0x0000000000041b39ID des fehlerhaften Prozesses: 0xe8cStartzeit der fehlerhaften Anwendung: 0x01dadb358c646cd0Pfad der fehlerhaften Anwendung: C:\Program Files\SOTI\MobiControl\Soti.MobiControl.ManagementService.Host.exePfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dllBerichtskennung: 844ebd87-09de-477e-b0b0-2e4e499ae25cIve checked the Firewall, but there is no blocked. We have 2 Servers, 1 Prod and 1 test and the 2 Server get the same problems yesterday.Has anyone an idea?
Hi all. Just wondering how to effectively to carry out the above? I can't remember what was done to grant TLS connectivity via mobicontrol admin or the server and the majority if not all devices that used TLS 1.0 have been deprecated so we no longer want enrolment/deployment to be able to carry out on TLS 1.0 going forward and certainly want to block TLS 1.0 Is it as simple as just removing / disabling the correct SHA1 certificate from admin? Will that throw up any warnings on the dashboard or is there some functionality required from TLS 1.0 we aren't aware of? Is there any specific ports we may have opened that use TLS 1.0 that can be safely removed? Mobicontrol server 15.5.1.1010 Thanks
Good Morning. I am trying to upgrade the agent on several of our Android Enterprise devices. I have not been able to upgrade using the button. I will select upgrade and upgrade now instead of start on schedule. I will get a message that says "Upgrade Agent Action has been sent to device" The message is a success message. When I go to check the agent version, it remains the same. Is there an extra step I need to do in order to upgrade the agent? Soti Cloud version 14.4.6 Current agent on tablet: 14.1.4.1010 Trying to update to Agent Version 14.5.4.1016 Settings Manager app 15.0.1 requires to have Agent 14.4.7 or higher to use. I have been able to upgrade it using a profile package. But I need to be able to upgrade one specific device. What is the best way to do this?
Hello, i am currently strugglging with the search service working on 15.2.3 using OpenJDK. Has anyone else had this problem? Before the Upgrad Search was working just fine.
We have a need to change the IP address of the SOTI Mobicontrol server. It is a Windows Server 2012 and Mobicontrol ver. 11. We only have Window Mobile devices connecting to it.
Is there an official list of exclusions for processes/files/folders that should be added to AV software for the Mobicontrol server?
Hey there I have asked support about this but they are stating it is a paid service as I am on premises. I find it challenging that they don't at least have a white paper on this. I am a SQL DBA and have no problem with the SQL components of the move. I am a paid user with 50 client access licenses I pay maintenance on. I sent this to support but they won't even point me at a resource. I am moving to a new web hosting server and would like to move my SOTI mobicontrol install. My reg code: I have a 30 device license install. XXX Is it acceptable to move this like any SQL install? That is, install mobicontrol same version on new server, then restore the SQL databases from the current server? I don't have too much configuration but I am hoping for the easiest move. I am aware that I want to push out secondary server config to each device per this article before shutting the old one down. https://support.honeywellaidc.com/s/article/How-to-move-a-SOTI-MobiControl-deployment-server-from-one-computer-to-another Any other thoughts? Will there be a licensing issue for the short time while both servers are running?
Hi, Apologies if this is covered elsewhere, I did try and find some answers but couldn't find what I was looking for. The server we currently host MobiControl on is getting on and we would like to move it to a new virtual server we have. The new server will have a different local and public IP address. Is this a difficult process? Could I have some further information on the process? Thanks
usage of Enterprise resource gateway in enterprise.
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