Hello,

I'm not expert and also i don't work with these devices ..

first perhpas, check on device if you can add flag -> wifi never sleep on these network

Also, perhpas in your profile with mobicontrol you don't add -> a out of contact option ?

If yes, add this -> the device will be stay connected 

thanks

Hello again, 

2 different issues

1st issue :  TE still freezing after 30 minutes of standby.

2nd issue : when opening the screen keyboard the TE application still attempting to reconnect but in vain.

Thanks 

Amine

Hey Amine,

While I'm sure that a lot of us on this forum could actually help you figure this out based on experience with similar equipment and software, I don't think the question is necessarily pertinent to SOTI. You may want to also open a case with Honeywell or whoever offers the TermRelay software. I am unfamiliar with that offering myself as Wavelink/Ivanti & StayLinked are the big players in the TE space. 

Thanks Matt.

Hi Amine,

Thank you for requesting an answer from Support Staff.

It seems your program is having its connection cut due to the inbuilt Battery Optimization within the Android OS. I suggest you look into Honeywell's Enterprise Provisioner and perhaps there's a way to disable this function for your TermRelay app. Or alternatively, ask the Developer of the app to mitigate / suggest workarounds to the current problem.

Hope this helps.

Regards,

Apart from looking into the power-saving options on your device firmware/Settings or in the TR app itself,  if your Mobicontrol server is recent enough to have support for Android scheduled script profile, maybe you can check with TR support team if there is any way Mobiontrol script (e.g. via Android intent, restarting the app, etc) can be used  to wake the TR app or its connection at regular interval shorter than 30-min.