No Matches Found!
Try with a different search term
Hello
I am testing enrolling some Zebra TC78 onto soti.
The devices connect via VPN to a Meraki MX firewall.
When the VPN connection is active, the mobicontrol agent disconnects and stays in a state of connecting.
Meraki have advised that the agent is sending packets that are too big, the mx is asking for the packets to be fragmented but the agent ignores the request, the mx then terminates the connection.
Does anyone have any pointers on where to go to solve this?
Thanks
Michael
Hi Michael,
Thank you for posting on SOTI Pulse!
There isn't much we can do about the size of the packets the MobiControl agent is sending. This is simply an issue with the VPN and firewall setup you have for your devices.
Please discuss with your network team to ensure that proper communication is being given to communicate to MobiControl.
Here is a link for the system requirements and network ports needed.
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter