Hi Ashley,

SOTI Product Team confirmed that the Forget SSID functionality works for Settings Manager app but it has a limitation from Android. The functionality will be applicable only if user has connected to the Wi-Fi via the Settings Manager application.

Hope this information answered your query!

Regards,

Hi Ashley,

Thanks for posting an interesting question!

When you click on 'Forget' on the Settings Manager, does it populate an error message? If so, please share it.

Or it behaves on usual manner and then shows the same SSID again? Please confirm.

Meanwhile, I will test this on my server and provide an update to you.

Regards,

Hi DDMOD,

Thank you for your quick repsonse on this, There is no error. It acts normal as if it has forgotten ihe ssid but if you close/minimize Settings Manager and then reopen it, the SSID is still there and is saved.

Thanks,

Ashley

Hi Ashley,

Thanks for bringing this into our notice!

I experienced the same behavior of Settings Manager app when I tried to forget SSID. So, I have reached out to SOTI Product Team to understand the actual behavior of the option 'Forget SSID'. I will keep updating you the status of this issue on the same discussion. Please cooperate.

Regards,

Hi DDMOD,

Is there any update on this?

Thanks,

Ashley

Hi Ashley,

Thanks for following up.

SOTI Product Team is working on this to manage on Settings Manager app. Currently, we do not have any temporary fix for this issue.

Regards,

Hello Ashley,

Thank you for your response, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,