Changing MobiControl server name after deployment

I recently set up a MobiControl server and didn't see the option to set the server name so it set it as SOTI and I'm looking to change it to soti.companyname.com so that the devices can access the server and I'm attempting to do it in the admin utility under Deployment server but when I change the Management Service FQDN it tells me

"The Management Service FQDN is invalid or can't be resolved to local address"

Do I need to make any changes to the server, maybe a change to the Hosts file?

4 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
4 years ago (edited 4 years ago)

I am not from Soti and how to fix your problem likely requires more information of your various MCadmin settings and network configurations, which may not be appropriate for discussions on an open forum.  I suggest you to email Soti support team to open an official support case to deal with your problem privately.

However, I would like to remind you that if you have devices enrolled and deployed, improper changes to various name(s) or FQDN/IP parameters can render all your previously enrolled devices out of control.  In the worst case, if your out-of-control devices are Apple DEP/supervised devices or Android devices in work-managed/COPE modes, they have to be recalled, factory-reset and then  re-enrolled back  onto the server again.  So, confirm with Soti support team on each step to take with such changes before you proceed.