If I'm holding the device in my hand and was able to swipe up and the "administrator" and "refresh" button would appear while locked down. Then I would be able to put in the admin password and unlock the device for troubleshooting

I can do remotely by pressing the "page up" button

It appears after upgrading to Android OS 10 Now I can't unlock the device while in hand, when I swipe up nothing happens

I've looked over my profile but can't find anything as of yet

My lockdown settings are:

Lockdown type: Native

with "system information and recents button enabled

why can't I swipe up on this device and unlock but when remote controlled I can use page up?

thanks