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MobiControl agent version 15.0.1.1051 for CK75

A
Amine
Lisa Dräxlmaier GmbH
When I open adminmode the agent restarts and the remote access connection is lost then the device back again online
 
OS Version: 6.0
Device Kind: Android Plus
Agent Version: 15.0.1.1051
Remote Control Version: 1.18.2.100
OEM Version: 82.01.16-(0139)
Model: CX75 AC0
is this issue related to the old remote control version
 
Thank you for your support
mobicontrol agent
3 years ago
Android
ANSWERS
A
Amine
3 years ago

I get this error and the agent restarts

MB
Marcus Breitenthaler
3 years ago

Hi Amine, 

did you had tried it with an newer Version.

Sind that they had fixed a lot of issues with the Agent.

A
Amine
3 years ago

Thank you for the feedback

I will try it 

D
DJMOD@SOTI
3 years ago

Hi Amine,

Thanks for requesting a response from SOTI Support Staff,

As Marcus suggested, Could you please try to upgrade to latest version and let us know, if the issue gets fixed. 

A
Amine
3 years ago

Hello,

I still have the same issue even with the latest version.

The issue is that the agent stops soddenly after the enrollment. Tried to make the enrollment through an old version then update it from MobiControl console but still the same as well.

I opened a ticket to SOTI support.

Thanks

A
Amine
3 years ago

Troubleshooting that I made:

- Tried to re-install OS version again specially the CommonES package to the latest version 6.0/8x.01.16(0139) Then install the agent version 15.0.1.1051 (cannot update over then 1700 productive devices to the version 15.1.1.1031 for the moment)

- Installed an old agent version 14.5.5 then make the update through the MobiControl console >> the agent stops on the device when trying to enable admin mode

D
DJMOD@SOTI
3 years ago

Hi Amine,

Thank you for your Patience, the support agent may look into the logs to find root cause of the issue.

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