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Hello SOTI Team,
We are seeing may errors as mentioned in the Subject, we cross checked the Rule ID with our Add device rule but none of them are matching from all other servers Pilot, Prod and Test.
Can any one help me with this
Hi D Malipatil,
Thank you for posting on SOTI Pulse.
This error normally means the associated add device rule for device/s have been deleted. We would recommend to never remove these rules.
I would suggest you contact our Technical Support Team to help you further with this. Normally we would create new rule/s and then edit the rule tags to match the ones expected by the affected devices.
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net
Hello,
Appreciate your response, I have checked the earlier logs before this error and we did not deleted any such add device role, that is the weird one which we got the error with the same Add device rule tag ID which is showing up.
Hi D Malipatil,
I can see one of our EMEA colleagues have ownership of the support ticket.
Once the issue is resolved, please mark the original response as the solution so that others can follow the advice in the future if people encounter a similar issue.
Thank you and have a nice day!
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net
