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Hi everyone
We're unable to enroll s25 devices with android 15 ((Android Enterprise enrollment) on our MobiControl server (v15.1.5.1005). Can you help us? Do we need to try with some other .apk version through Stage Programmer?
Thanks. Regards
Have you successfully enrolled any Android15 devices onto your v15.1.5 server? If so, check the Android Enterprise agent version used, and maybe try enrolling your Samsung S25 again with the same AE device agent version.
Keep in mind that Android 15 is only fully supported starting with Mobicontrol agent 2025.X
Hi Daniel,
Thanks for posting on SOTI Pulse. Thanks Raymond and Rafael for responding to the post, your expertise and willingness to help are greatly appreciated!
Has your query been resolved? If you have any additional questions, please do not hesitate to reach out or you can contact SOTI Support (support@soti.net) to open a new case and one of our support engineer will be there to assist you.
Kind Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |
Hello,
thanks for your quick response
Indeed, this is the first Android 15 device that we have. We are going to start the server update project (from v15.1.5 to v2025)
I think the best way would be to migrate the devices to a new server, perhaps through a script with which they stop talking to the old server and talk to the new one (we already did this to upgrade from our first version which was from 2013). I don't know if this is still possible with temporal grace licenses...
I don't think upgrading is the best option since we come from a SQL express version, and we also have to make an intermediate jump to v16 of MobiControl
Thanks for your help
Regards
Hi Daniel,
the Upgrade Path is the following for you.
From 15.1.5 -> 15.6.6
From 15.6.6 -> 2025.0.2
Help Document : https://www.soti.net/mc/help/v2025.0/en/setup/upgrading/upgrade.html
Please check the Dependecys when you upgrade:
https://www.soti.net/mc/help/v2025.0/en/setup/installing/system_requirements.html
Please note that upgrading an MDM server is no mean feat and have lots of factor to consider and plan.
Without thorough tests with more devices, it is premature to say that your current MobiControl server cannot support enrollment of all/most Android 15 devices.
Also, if your existing server has tens of thousands of older device and just a handful of Android 15 devices, is it worth the effort to upgrade now? The compatibility of your existing enrolled devices in the new v2025 server need to be studied and tested beforehand.
Hello,
We're running update tests on our test server. Both servers (test and production) are running virtual machines, so we can rewind with snapshots if we encounter any issues.
All our devices are Android Enterprise, running Android 9 or higher. We understand there shouldn't be any compatibility issues, right?
Thank you all.
Hi Daniel,
Thanks for posting on SOTI Pulse.
Thanks Raymond, Rafael and Marcus for responding to the post, your expertise and willingness to help are greatly appreciated! Has your query been resolved? If this post did not assist you in resolving the issue, I believe a thorough investigation is necessary. It is highly recommended that you log a case so that we can delve deeper into the matter. I would suggest you to contact SOTI Support (support@soti.net) to open a new case and one of our support engineer will be there to assist you.
Kind Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |