Reason for high memory usage

Solved
OA
Ozan Acikalin
JAMBO GmbH

Hello,

I noticed that some servers are using a lot of memory. And the cause is always the MobiControl Management Service. This very often takes up 3-4GB of RAM.

Why do some servers use little memory for the service and other servers use a lot?

Thanks!

3 years ago
SOTI MobiControl
ANSWERS
G
GKMOD@SOTI
3 years ago

Hello Ozan,


Thanks for your post!


Do you notice many users logged into the web console during that time?

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

Solution
OA
Ozan Acikalin
3 years ago

Hi,

thanks for the tip.

The same user is logged into the server several times. I guess that seems to be the problem.

Because when I restart the service all users are also logged out and the memory usage goes down to 1GB again.

I guess i need to talk with my development team to fix something there.

Thanks!

OA
Ozan Acikalin
3 years ago

Well it turned out that SOTI XSight was the cause. It created somehow every 30min two sessions in mobicontrol.

The option under console settings to have only one active session with the user did not helped either.

I uninstalled XSight and switched back to assist. Now there are no issues anymore.