When using the signal-based policy, I encountered several issues and hope to get answers:

M
Miya
meferi2023
When using the signal-based policy, I encountered several issues and hope to get answers:
 
  1. When selecting Managed Device as the type, choosing an attribute with the trigger condition set to Send Message or Alert, and configuring it to activate immediately, the alert or message is still not received right away even if the condition is triggered. Sometimes it takes several hours or longer to arrive. What is the reason for this? Also, emails are hardly ever received.
     
  2. When selecting types such as Configuration Profile, Policy, User Role, etc., no response occurs no matter how the settings are configured. How exactly are these options used?
11 days ago
SOTI MobiControl
ANSWERS

Hi Miya

Greetings from SOTI.

Thanks for posting on SOTI Pulse.

Please confirm if you have raised any support ticket for your issue, if not, kindly let me know so that I can proceed with creating ticket for you.

Additionally, could you please confirm if you are applying the signal policy to the devices having stable network connection. Could you confirm your MobiControl version?

Also, feel free to reach out if you need clarification or have any follow-up questions.

Incase of any further concerns, please don't hesitate to reach out.

Have a great day ahead

Kind Regards

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |