Hi Miya

Greetings from SOTI.

Thanks for posting on SOTI Pulse.

Please confirm if you have raised any support ticket for your issue, if not, kindly let me know so that I can proceed with creating ticket for you.

Additionally, could you please confirm if you are applying the signal policy to the devices having stable network connection. Could you confirm your MobiControl version?

Also, feel free to reach out if you need clarification or have any follow-up questions.

Incase of any further concerns, please don't hesitate to reach out.

Have a great day ahead

Kind Regards

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

Hi Miya,

What are the version and build numbers of your MobiControl server?  Is it an on-premises or cloud instance?

For 1,  If the device is offline (or update schedule/data collection policy schedule/etc configured to have big time intervals)  and  the triggered condition (e.g. those related to custom data, location, device status such as battery level, etc.), then the data buffered on the device may reach the server many hours later and the appropriate action(s) can then get triggered, causing the perceived delay.

Also, have you checked and confirmed that the SMTP server has been PROPERLY installed.

For 2, what response/action(s) have you actually configured?  They are mostly related to items always accessible on server-side and thus do not have the problem mentioned in (1) above.

Hi Miya

Greetings from SOTI.

Please confirm if you have raised any support ticket for your issue, if not, kindly let me know so that I can proceed with creating ticket for you.

Additionally, could you please confirm if you are applying the signal policy to the devices having stable network connection. Could you confirm your MobiControl version?

Also, feel free to reach out if you need clarification or have any follow-up questions.

Incase of any further concerns, please don't hesitate to reach out.

Have a great day ahead

Kind Regards

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |