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How do I delete the previous occurrence of a TC-58 S/N within our MobiControl environment so a license is available for the device to be able to enroll again?
Where exactly is the path on the MobiControl portal to delete a device? I have looked around and have been unable to find? Could someone please provide a step by step?
Thank you!
This is the correct solution. It is important to note the reason why I was unable to find this option is because I was selecting the device from a filtered view.
Hello Albertus,
You can you search the S/N in Mobicontro, then select the device and delete it.
Where exactly is the path on the MobiControl portal to delete a device? I have looked around and have been unable to find? Could someone please provide a step by step?
It is one of the device actions available at the bottom of the screen. New environments also support a right click on the device in the inventory view. If you don't see those options maybe your user account in MobiControl has restricted permissions.
Hi Albertus Rowan,
Thank you for posting on SOTI Pulse.
I'd like to extend my gratitude to Edgar Gomez for his valuable contribution and willingness to assist.
Could you please confirm if you have tried the solution provided by Edgar Gomez.
If you have any more questions or concerns, feel free to reach out. Our team is dedicated to providing support and assistance.
Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |
