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Android Devices not releasing old license when re-enrolled in Mobicontrol 13.4.0.5389

FH
Frank Hans
QVC Distribution Center

I have a problem when I re-enroll Android devices that have been sent to Zebra for repair.

I re-enroll the device and I can literally watch Mobicontrol and see that the device is re-enrolled with a new name and the name that it previously was using disappears. I then rename the 'new' device back to the name that I want it to have, and put it in the proper folder to pull down the appropriate profile.

My issue is that even though Mobicontrol knows it is the same device being re-enrolled it is still claiming a new license. Every time I re-enroll a device, my number of free licenses is dropping by one, when it actually should just be using the same license it was using before.

I've started deleting the device to reclaim the license, and then re-enrolling the device again, but my issue is that this has apparently been going on for quite a while and I probably have 50-100 devices that are tying up two licenses each.

Is there a way I can clean out these ghost licenses so I can free them up in the system?

mobicontrol android license
4 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
4 years ago

Try enabling this option under Global Settings. 

FH
Frank Hans
4 years ago

The version we are using looks a little different, but this option is already checked.

MD
Matt Dermody Diamond Contributor
4 years ago

You may want to consider upgrading then. I have not seen this issue happening on newer versions with that option enabled. We run 15.2 in most environments now. 

FH
Frank Hans
4 years ago

Yea my goal is to get that done this year, just have to convince the powers that be to approve the money to get it done. This is just one more item on my list of reasons why we need to do it.

My biggest issue at the moment though, is trying to figure out how many licenses are needlessly being tied up due to this issue. Like I said in my original post, I'm estimating somewhere between 50-100 licenses that I could free up if someone could tell me how to look for the duplicates. I'm assuming I'd have to access the actual database itself to see this?

MD
Matt Dermody Diamond Contributor
4 years ago

In that case I would suggest that you open a support ticket with SOTI as they may have some DB scripts that can be run to help clear that out. 

I also wasnt aware of any costs required to upgrade to 15.2, unless you're talking about the operational costs of actually performing the upgrade process?

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