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Hi guys!
I've problem with the licenses of Soti MobiControl.
I've connected 18 Motorola mc18, but the license count used is 19.
During the enrollment task there were problems installing the agent on some devices.
I still see 18 from the list of devices in the application.
By using a query on DB I get 19 rows.
One of this have incomplete property values.
How can I drop from 19 to 18 licenses?
It's a really a nerve-wracking problem.
What is the version and build number of the MobiControl Server you are using?
Check to see if you have any two device icons with the same IMEI or hardware serial number (i.e. corresponding to the same physical device). Duplicate licenses may be claimed if you re-enroll previously enrolled but not deleted device to the MobiControl server of some particular versions. This problem is minimized in latest v13.4 and v14.1 patched version.
Hi Arturo,
This may be a result of an incomplete enrollment and looks like something that we will need to investigate by looking into your database.
If this is indeed a database-related issue then any changes should be done by a SOTI agent.
For the reasons above, please open a support case and one of our support agents will be glad to help you.
You can also use the link below:
http://www.soti.net/services/support/supportcase/
Regards,
~G
