I'm a bit confused, if you are not the admin, report it to the admin and they need to investigate why it happens.

Hi @JJC

Thanks for posting on SOTI Pulse, Thanks @Rafael Schäfer for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Rafael Schafer, and has it successfully addressed your query?

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Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Thanks.