Unable to uninstall MobiControl agent on a Windows 10 Device

Solved

I can't seem to successfully execute the Uninstall.bat file from the MobiControl folder for Windows Classic

I receive this error message:

 I've looked for CNTService in Services and can't find it - where does the service run?

As a result I can't successfully enroll the device in Windows Modern

Edited 4 years ago
Windows
ANSWERS
OA
Ozan Acikalin
4 years ago

It surely looks like a permission issue.

I guess you started cmd as admin. Try to run that command with powershell.

If that doesn't work too then there might be some issues with your admin user.
Check if your admin user has the permission to run command in that directory.

There are few other things you could check:

  • is the time on the device correct?
  • Are you using a local admin or domain admin?
Solution
OA
Ozan Acikalin
4 years ago

Can you tell us how you tried to run the uninstall.bat?

The error message sounds like permission issues..

MP
Michelle Porreca
4 years ago

Through a DOS cammand

MP
Michelle Porreca
4 years ago

Thank You - Running the Command Prompt as Administrator did the trick