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I have enrolled the devices, but put the sim card in after enrolling due to swap rounds, this inst showing the number on the system now, is there anyway to fix this?
It just says phone number - unknown
Hi Tom Ford,
Thanks for posting your concern!
On the device settings, if you go to about > status > sim card status
Does the phone number show?
Regards,
Hi Tom,
Thanks for the quick update.
Is this behavior specific to certain devices or every device enrolled in the console behaves the same?
Can you please perform a sync and refresh on Global Settings>MobiControl Search Sync Interval and then check the device details again?
Please share the outcome.
Regards,
Hi Tom,
Do more checks with different SIM cards on different device brand/model, and confirm whether the problem is restricted to some SIM cards or some device models.
Some Telco's deploy SIM cards which have the phone number information not included for device firmware/EMM query.
