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Full Wiping (including Enterprise Partition) of Zebra devices

RC
Raymond Chan Diamond Contributor
UDS Data Systems Limited

MobiControl device agent and some other MDM/EMM related files are often not wiped even after a normal factory reset on Zebra dervices.   The reason is probably due to the fact that such files are stored in a secured enterprise partition different from the normal partition for other apps and data. 

So, what are the possible procedures  to remotely wipe everything on a Zebra device?  If MX commands in .xml file  are needed, can anyone provide example?  Is that any other approach (e.g. using Zebra MX utility software) if the device is on hand (can thus can get connected via a USB cable)?

6 years ago
Android
ANSWERS
JD
John Doe
6 years ago

It would be nice to have the option to just wipe the "system" partition or the full device via mobicontrol.

I am searching for ages for that option for honeywell devices to wipe the IPSM folder..

R,
Ross , Hathaway
6 years ago (edited 6 years ago)

Hi Raymond

You will need to check the mx version but below is what is required for a full device wipe.

You will need to send the below as .xml and use mxconfig script to launch the action

<wap-provisioningdoc>
<characteristic version="7.2" type="PowerMgr">
<parm name="ResetAction" value="7" />
</characteristic>
</wap-provisioningdoc>

Also using stage now you can achieve the above by scanning a barcode.

MD
Matt Dermody Diamond Contributor
6 years ago

Alternative to the MX script, you can also use a model specific .ZIP file that Zebra hosts on their website for each device. 

Option 1

 - MX Factory Reset XML File

- mxconfig post-install script to execute the XML file

Option 2

- Model specific .ZIP Factory reset file

- install_system_update post-install script to execute the .ZIP

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