Device cannot hang up the call while speed control is enabled, and it exits them out of their app when they answer the call. Can we have the call go into the top banner when speed control is enabled

Device cannot hang up the call while speed control is enabled, and it exits them out of their app when they answer the call. Can we have the call go into the top banner when speed control is enabled.

1. Drivers can answer the call but they can't hang up when speed control is enabled, how do enable end call for this?

2. Answering the call exits them out of their app, how do i get the call to show up ion the notifications banner bar?

a year ago
SOTI MobiControl
ANSWERS

Have you added the relevant phone app(s) to the "speed control lockdown", so that the app(s) are allowed to be used there?

RC
Raymond Chan Diamond Contributor
a year ago

Katie,

Due to variation of firmware and bundled apps on different devices, for each of the device brand/model used, you have to carry out test to check the bundle-ID of the phone app and related libraries (services, etc)  that need to be run during the phone call when the kiosk mode is not enabled, and then whitelist such app module(s) in your speed kiosk policy so that they can also run smoothly when kiosk mode is active.

KW
Katie Williams Bronze Contributor
a year ago

thanks guys i have added them all here:

along with this one:

and all are saying package not found when tapping on the phone icon using that bundle id except for the dialer bundle id, the phone dialer comes up but the not the in call session itself:

S
SKMOD@SOTI
a year ago

Hi Katie Williams,

Thanks for posting on SOTI Pulse, Thanks Rafael and Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Could you please provide an update on whether you are still experiencing the issue?

If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

 

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |