Install Agent Windows Modern Failed

C
Carmadi Bronze Contributor
PT. SATYA AMARTA PRIMA

Hi,

How to handle agent failed install using ppkg enrollment on modern windows.

 

yesterday
SOTI MobiControl
ANSWERS

Are there any kind of logs you can provide as for such issues there can be several reasons why it fails?

I would guess some kind of network topic (replaced the IP from he logs):

"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond xxx.xxx.xxx.xxx:8080" (and btw. the mentioned IP here doesn't fit the cloud server your device should connect to)

The rest of the logs, look like the agent was successfully installed, so i think it just can't communicate to the Soti Mobicontrol server (as message above taken from the logs looks like).

And as the connection was not able to be established, a automatic rollback was executed (see timestamp 15:12:27:867).

 
 
C
Carmadi Bronze Contributor
yesterday

What should I do, because I tried to enroll another device with the same type of Windows, namely Windows 10 Pro with the same network, one device can enroll

try to reach the Soti console from the relevant device, test all the connections from it to the relevant server and ports required to be run, check if both devices are on the exact same network or if there are differences and so on.

examples: