Google Play store app opens a URL behind the lockscreen

KM
Kirsty Monk
centralitycloudmigration

We have a GooglePlay Store app called SmarterDriver which we deploy to our android enterprise devices and this has been working perfectly until recently when the app was updated in the play store. Now when you launch the app from the lockdown screen you are unable to get past the applications sign in button. Clicking on the button does nothing.

Revoking the lockscreen lets you see what is going on - basically after launching the app you get a sign in button, when you click the sign in button this opens a webpage and then you can sign in.

Adding the URL to the lockscreen and then clicking on the shortcut link to the URL does allow you to sign in directly to the website which the app is redirecting to, but this is not ideal in case the vendor updates their URL (I know we could push out the URL)

There is no change in behaviour when clicking on the app from the lockscreen despite the URL being present as another entry on the lockscreen.

Is the only way to get round this to install the app from the playstore as we are already doing but have no entry to it on the lockscreen and instead just have the URL on the lockscreen? Ideally is there some way to whitelist the website without adding it to the lockscreen and without providing an entry point directly to the URL from the lockscreen

2 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
2 years ago

Do you have a screenshot of the new login screen in the app when outside of the lockdown? It sounds like maybe the app is now using Chrome Custom Tabs (CCT) for auth and the lockdown is potentially blocking the display of the CCT. 

You could use the identify_activity script to figure out what activity is running while on the login screen and then add that item to your lockscreen so that it is not blocked. I don't think having the URL on the lockscreen will help in your situation, but rather, having the activity that is otherwise being blocked.

Additional to what Matt wrotes, maybe you need to add Chrome as a hidden lockscreen item to allow this access.

Maybe you may need to configure it as well to limits it'S access if needed.

M
MPMOD@SOTI
a year ago