Desenrolar dispositivo Windows Classic

Estoy intentando desenrolar un PC que se enroló a mobicontrol con un agente de Windows Classic en una instancia con versión 15.6.0.1018. El procedimiento que estoy ejecutando es ingresar al dispositivo y ejecutar la acción Eliminar,, aceptar la revocación de certificados y terminar con la opción Aceptar. El dispositivo desaparece de la consola pero segundos despues se vuelve a enrolar.

En el PC enrolado accedí a la consola de comandos como administrador y ejecuté el siguiente comando pero no lo reconoció:

"\Program Files (x86)\SOTI\MobiControl\mcsetup.exe" -uninstall

Estuve indagando y ese comando era el recomendado pero aún así no funciona y no he podido desenrolar varios PCs.

Gracias por la recomendación que me puedan aportar.

4 months ago
Windows
ANSWERS
RS
Rafael Schäfer
4 months ago

Hi Diana, 

i recommend to write in english, then your chance for help is higher. I just translated your text here:

"I am trying to unroll a PC that was enrolled to mobicontrol with a Windows Classic agent on an instance with version 15.6.0.1018. The procedure I am executing is to enter the device and execute the Delete action, accept the certificate revocation and finish with the Accept option. The device disappears from the console but seconds later it re-enrolls.

On the enrolled PC I accessed the command console as administrator and executed the following command but it did not recognize it:

“\Program Files (x86)\SOTI\MobiControl\mcsetup.exe” -uninstall.

I was digging around and that command was the recommended one but it still doesn't work and I have not been able to uninstall several PCs.

Thanks for any recommendation you can give me."

As i see the command (I'm not managing Windows machines with Soti) why keeping out the drive letter?
Do you also see the exe file in this location?

Did you try this as well: 

https://www.soti.net/mc/help/v2024.1/en/setup/uninstalling/uninstalling_agents_windowsdesktop.html

E
ENMod
4 months ago

Hey Diana,

Thanks for posting on SOTI Pulse. Thanks Rafael Schäfer for your assistance. As mentioned by Rafael, please go through the link which clearly guides you how to remove the Windows Agent from the machine.

https://www.soti.net/mc/help/v2024.1/en/setup/uninstalling/uninstalling_agents_windowsdesktop.html

 

Also please do delete the device from the console before doing so to get it completely removed or else there are chances it re-enrolls itself again. If you still face issues after following all these steps - I would recommend you to log a case so our team can assist you promptly on the issue you're facing. 

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