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Enrolling an Android Work Managed Device

JŠ
Jan Široký
Siemens - DI MC LVM EU MF-MOH DF DT

Hello,

im using afw#mobicontrol method to register work managed device (we have MC33 with Android 10). Currently on new devices after registration in system I get error msg to update some google information related account - and I couldnt do anything. Do you know why this happed? Is that function broken?

Thank you

4 years ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
4 years ago

It would be helpful to know which error message is displayed.

AG
Allen Gulbrand
4 years ago

Do you have a google account binding set in the add device rule?

JŠ
Jan Široký
4 years ago

I get popup from Google play services - Account action required (then I again need to sign to google account even I set this in first registration but I this second case Im not able to log in via afw#mobicontrol)

RS
Rafael Schäfer
4 years ago

Then the account can't be assigned to the device (afw#mobicontrol is only working during enrollment phase but not when device is in "normal" state).

There have been an issue in the past regarding that.

Which MC Version you use and which Agent Version?

JŠ
Jan Široký
4 years ago

We have MC3300x:10/10-16-10.00-QG-U98-STD-HEL-04. I also tried to downgrade it to basic version but situation is same.

Agent is 15.0.1 build 1051

C
CKMOD@SOTI
a year ago

Hi Jan,
 
Thanks for posting on SOTI Pulse, Thanks Allen and Rafael
for responding to the post, your expertise and willingness to help are greatly appreciated!

Could you please confirm if you are still facing the same issue? If so, or if you have any additional questions or concerns, please do not hesitate to reach out. We are dedicated to providing assistance and support.

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