How can we use Out of Contact functionality?

P
Pranay
GLS eComLab GmbH
2 years ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
2 years ago

I'm pretty sure as this can be done by scripting.

Example here for Orange(SFR) we got in the past from the support (i don't remember what Toggle MCMR-24460 1 does sry):

P
Pranay
2 years ago

Hi Rafael,

I made the changes to the script accordingly and tried to test it, but unfortunately, the device didn't come online. Is there any other way we can do this?

RS
Rafael Schäfer
2 years ago

(I assume you provided the script/ before it went offline!)
So the script also won't work if you just send it to a TEST device or only when used as a out of contact rule?

In general i think the problem you may more likely investigate is why the device is loosing it's APN configuration.
Which means involving Soti support (if the APN is provided via the MDM) and the manufacturer support.

And the support may be able to assist why the script is not working.

A
AKMOD@SOTI
2 years ago

Hi Pranay,

Thanks for posting on SOTI Pulse, Thanks Rafael for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Rafael, and has it successfully addressed your query?

If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

P
Pranay
2 years ago

Hi Rafael,

Thank you for your time and valuable comments. I found the solution by using another script. Thank you again.

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