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Hi the community, hope you're all doing well. Hope someone can help me as I'm starting getting crazy with this point. We have an APN to be setup on all our mobile for our staff to use their dedicated app on different type of device. Crosscall Core X5 and Samsung Xcover7. We created, years ago, a profile with all APN informations inside and deploy it to the group of device. It is working perfectly on Crosscall devices but on Samsung devices, the phone dialing is not working anymore since 10 days. If we setup the APN manually on the device it works, but if it is pushed by SOTI, it doesn't. The only difference between the one pushed and the manually created is the type of APN (default, mms, ....). Via SOTI it was pushing a * which is not recognized anymore by Samsung but still by Crosscall... My problem is, I havemore than 2000 devices working with this APN profile, I don't want to touch the actual profile. I made a clone of this profile and just change the type of APN and now SOTI is not pushing the correct password with a new profile... I dont know why. I tried with a new profile, a clone of profile, .... Everytime the password is false now... I also tried to push the APN via the OEM config of Samsung in SOTI but it doesn't work, the device receive nothing... Any idea? I got more than 500 Samsung devices and really don't want to install the APN manually on all of them... Thank you
Hi all, We, as a partner, are facing the challenge of remotely upgrading Android 10 and 11 devices to Android 13. We have been following this two articles to upgrade devices with Android 10, and 11 to Android 13: https://supportcommunity.zebra.com/s/article/000027787?language=en_USchttps://techdocs.zebra.com/lifeguard/a13/#migrationprocedure We have successfully been able to upgrade devices from Android 10 and Android 11 to Android 13, however we are facing a challenge due to devices that are configured on custom APN network, those devices that we have upgraded to Android 13 will load the default APN settings which are incorrect, and the device will not connect after upgrade because it will not have internet access. So we would like to ask here if anyone would have a solution for devices that are on custom APN (4G/5G) networks and are without Wi-Fi how to reload, or reconfigure the APN network in the process of upgrading it? Any ideas would be great on that matter.
Could the out-of-contact feature in SOTI MobiControl be used to retrieve and restore the APN settings on a disconnected device that has lost its APN configuration?
Hello there, I recently upgraded to Mobicontrol Version: 2024.0.1.1020 - after upgrade mobicontrol no longer supports native APN atleast not on my envoirement in the documentation it states that the profile does not work on MAPI-enrolled devices however all my devices are not enrolled in this way, yet the profile is not supported. So I am thinking about configure this APN setting using KSP, but without luck.Is it because the name here is wrong, the name defined has 2 different names. 1 in the overview and 1 inside the APN configuration.Does anybody how to make this work?
Hello, We used mobicontrol on version 15.5.1.1010 on premise configuration. Device used is Zebra TC75X under Android 7.1.2 enroll A+ agent 15.2.0.1025 And some new device TC58 android 11 enroll AEDO and agent is on version -> 2024.0.1.1056 Our device used only private network (wifi, apn). For to used a new app, devices need to go to internet now -> wifi / apn. We add the proxy on wifi, push all to device, and the result -> we have access to the app on internet. Of course, network team open all. If i do the same for apn, config apn + proxy and try i can not access to the web site ... Error name is ERR_NAME_NOT_RESOLVED On wifi, i can add/edit the proxy on device setting, It's easy to check if what we configure is right. But on mobile network, i can not find the proxy for the apn on device setting ... Can someone can help me or have some information about how to see if proxy is added to the apn ? thanks for your help
Hello Guys, I have another question for you out there. I need to configure the APN settings for Samsung Tab Active 3 devices. As I saw it correctly in the logs it seems to be not possible over the profile. This message appears: "Feature is not supported (APN)". Is there another method to configure the APN? I have to do this for more then 500 devices.
Hi, one of our clients wants to be able to deploy APN settings to their TC26 (with Android 10) devices using Soti. They are getting the error "Feature is not supported(APN)" when trying to deploy this setting to a device of this type, but if they try to do the same thing for a Lenovo tablet which also runs Android 10, it works. Has anyone seen anything similar?
In the release notes for Android Enterprise Agent 15.2.0, it says that there is now the ability to 'Install, uninstall and set/get preferred Access Point Names (APN) on Android Classic and Android Enterprise Work Managed' Does anyone have any instructions on how to do this? In the past we have used the APN profile configuration, but this seems to fail more often than it works these days. https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/152/android-enterprise-agent-maintenance-releases/
Hi all, we have to configure a APN manually on some devices. I wanted to do it in mobicontrol (profile -> APN) but there i have to setup several fields which i don't need and 2 fields i have to fill in are missing. Possible and needed: Name (SFR Tablet) APN (websfr) Default Connection (Check) Don't need but mobicontrol wants it: Access Point Type MVNO Type Needed but no option: APN-Protokoll (IPv4) APN-Roaming-Protokoll (IPv4) Is there any way to enter this maybe with a script instead of profile?
Hello, I have mobicontrol on version v14.4.9. we have a lot of device Zebra TC75X enrolled with android + these devices are connected with a private APN all works fine. Now, for some reason i would like to add a proxy on these device for to contact a public web site. it's possible to add the proxy with soti mobicontrol profile > no problem but after the agent lost the connexion on the mobicontrol server ... device is disconnected I've look on the doc of soti https://soti.jp/mc/help/v14.3/en/console/reference/dialogs/profiles/androidplus/profile_apn_androidplus.html And it will be possible to add some exception ... But i have the version v14.4.9 and i can't find this setting inside the profile android + .. someone can tell me how to add exception of an private APN ? thanks for help
Hi All, I have roughly 300 Zebra TC56 devices in the field that are using a particular APN for cellular connection. We need to move these devices to a new sim card which will use a different APN. The issue is when I put this sim card into a device the device will not select the new APN so the device has no data connection. The only way I can fix this is to manually change the default APN. These devices are spread all around the country so as you can imagine this is a big problem for us. We created a profile that pushes down the APN that is required however we are unable to activate this as the device would then go offline. These devices are fully locked down however I have tried testing with a device not enrolled and found the same issue. Run down on my testing; 1) I have taken a device out that is not enrolled in SOTI and put the old comms plan sim card in and that connected instantly to Telstra.wap as expected. 2) I switch off the device and place the new sim in (Telstra.internet) and boot the device. No connection. I check to see the device is still pointed to the Telstra.wap APN. 3) I then manually select Telstra.internet and that resolves the data connection problem but still needed a manual interaction to force it to the correct APN. Zebra TC56Android PlusOS 7.1.2 (Also happens on android 8)OEM 01-01-49.00-NG-U15-STDSOTI Version: 14.4.3.1153 Any help here would be greatly appreciated.
Hi All, I have been trying to roll out some APN settings for new sim cards to zebra tc57 and tc75 devices. Profile installs fine, no errors on logs but when going into the device APN settings the new APN settings arent present. Soti v14.4 and all devices are android enterprise builds. Also updated latest zebra plug in and made no difference. Any ideas?
Hi @Soti, we are using iot-sim-cards that arent listed here. Only the following is available for Android Enterprise APN Configuration: Could you please Update the List with all of the providers from ITU? https://www.itu.int/net/ITU-T/inrdb/e212_901.aspx Thanks.
Hello, has anyone success using apn-settings on the newest Agent 14.16 and Soti Version 15.02? Tested on multiple devices but i am not able to set a specific apn on any device, after Creating the apn profile it immediatly is bugged like this in the console:
Hi, we are trying to programmatically set the mobile apn on huawei P20 lite using AE agent. The solutions we explored are 2: MobiControl Stage: It fails the apn configuration giving an error. MobiContro 14.2 (cloud edition): We set the apn setting action in a profile, the agent on the devices reports a correct installation but the new apn is not installed on the devices. Is a bug ? Are we missing something ? Best regards, Paolo
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