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Mobicontrol configuration PROXY on mobile network

C
Christophe
Post & Telecommunications Luxembourg

Hello,

We used mobicontrol on version 15.5.1.1010 on premise configuration.

Device used is Zebra TC75X under Android 7.1.2 enroll A+ agent 15.2.0.1025

And some new device TC58 android 11 enroll AEDO and agent is on version -> 2024.0.1.1056

Our device used only private network (wifi, apn).

For to used a new app, devices need to go to internet now -> wifi / apn.

We add the proxy on wifi, push all to device, and the result -> we have access to the app on internet.

Of course, network team open all.

If i do the same for apn, config apn + proxy and try i can not access to the web site ...

Error name is ERR_NAME_NOT_RESOLVED

On wifi, i can add/edit the proxy on device setting, It's easy to check if what we configure is right.

But on mobile network, i can not find the proxy for the apn on device setting ...

Can someone can help me or have some information about how to see if proxy is added to the apn ?

thanks for your help

apn
2 years ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
2 years ago

Name not resolved means that the name you enter fpr the proxy is not known by the public DNS.

As it's working in your Wifi, I assume it has been added to your local DNS.

So, you must make this proxy reachable from the internet and enter it'S ip or (public) known DNS name and try again.

ZC
Zafer Cigdem
2 years ago

Hi Christophe,

You may create a SOTI Support ticket and get help from Support team to check out whether there is any proxy related information on the APN section or not, AFAIK this information can be verified from one of your test device's database that you already configured the APN with proxy. 

On the other hand even if it does not list any section related to proxy side, you can at least verify whether the APN profile that you assigned to the device is deployed on device side well.

Here is my example for test purpose:

Below is my dummy APN information including proxy, APN name for this case is zafer.cigdem.apn.name

Send out below JavaScript script to one of your test device updating the zafer.cigdem.apn.name section by using your apn name. 

check_my_apn = mobicontrol.apn.listApns().find(apn => apn.apn === 'zafer.cigdem.apn.name');
var jsonString = JSON.stringify(check_my_apn);
var jsonFile = new mobicontrol.io.File('/sdcard/Download/proxyApn.json');
jsonFile.writeText(jsonString);

if you see any record on device's /sdcard/Download/proxyApn.json path, it means there is at least a record on the device side.

this only verify that there is a record related to this apnname on the device, but nothing about proxy. For proxy section I'd advice to contact SOTI Support. I hope it helps.

Zafer

J
JEMOD@SOTI
a year ago

Hi Christophe,

Thank you for posting on SOTI Pulse! 

Kindly let me know if Rafael or Zafer's posts have helped assist in finding a solution.

You may also have a look at our help documentation on Proxy Profiles which may provide some more information.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

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