Hi All,

I have roughly 300 Zebra TC56 devices in the field that are using a particular APN for cellular connection. We need to move these devices to a new sim card which will use a different APN.

The issue is when I put this sim card into a device the device will not select the new APN so the device has no data connection. The only way I can fix this is to manually change the default APN. These devices are spread all around the country so as you can imagine this is a big problem for us.

We created a profile that pushes down the APN that is required however we are unable to activate this as the device would then go offline. These devices are fully locked down however I have tried testing with a device not enrolled and found the same issue.

Run down on my testing;

1) I have taken a device out that is not enrolled in SOTI and put the old comms plan sim card in and that connected instantly to Telstra.wap as expected.

2) I switch off the device and place the new sim in (Telstra.internet) and boot the device. No connection. I check to see the device is still pointed to the Telstra.wap APN.

3) I then manually select Telstra.internet and that resolves the data connection problem but still needed a manual interaction to force it to the correct APN.

Zebra TC56
Android Plus
OS 7.1.2 (Also happens on android 8)
OEM 01-01-49.00-NG-U15-STD
SOTI Version: 14.4.3.1153

Any help here would be greatly appreciated.