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RC Error

MM
Miguel Machado
CodeOne - MSP

Hi,

I have a few devices (Datalogic Skorpio X5 with Agent Version 15.1.5.1049), and sometimes these devices don't have the buttons to Remote Control and has the RC Error in Supported APIs.

To fix this I can send one script with "retryrcdetection" and it works. However, after some time, the RC Error appears again.

I create a profile with one Task Scheduler to execute this script everytime one device has RC Error in Supported API (filter by Supported API in assignment), and it seems to work ok.

I am interested in knowing if there is a definitive solution to solve RC error.

Regards

android RC Error
a year ago
Android
ANSWERS
RS
Rafael Schäfer
a year ago

We have had this issue also on some devices in the past.

I'm not sure anymore if it was solved by a newer plugin or agent version as we use always the latest ones and don't see this issue anymore (or on extremely limited amount of issuing devices).

MD
Matt Dermody Diamond Contributor
a year ago

I employ the same workaround with the Task Scheduler based one time script that executes every time that criteria is met. It seems to work fairly well. 

RS
Rafael Schäfer
a year ago

In general i agree but if this bug was already fixed why using a workaround instead of solving by updating to relevant version?

He can reach out to Soti support to clarify which one needs to be upgraded (Console, Plugin or Agent) but i think it was the plugin and agent but not entirely sure.

MB
Marcus Breitenthaler
a year ago

Hello,

we had that and the only solution was to solve it automated.

That when MC detect the "RC Error" it send automated the Script "retryrcdetection" to the Device then is all fine.

C
CKMOD@SOTI
a year ago

Hi Miguel,

Thanks for posting on SOTI Pulse. Thanks, Matt, Rafael, and Marcus for responding to the post. Your expertise and willingness to help are greatly appreciated!

I would like to suggest you please push the script mentioned below to the device and let us know if it successfully addressed your query.

  _resetfailedrcdetectionflag

restartagent

If not, or if you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

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