Hi Frankie,

which one did you use ("Honeywell" or "Honeywell new gen")? (i assume you use classic and not enterprise)
You can find both here: https://docs.soti.net/mobicontrolagentdownloads/
Maybe check with the other one but same version(s).

What are the active MDM API's reported in the device details tab of your problematic device in the web-console?

What was the device agent version before the upgrade?  Did you manually initiate the upgrade earlier?  If so, what what reason(s) {e.g. new feature, known bug fix, etc.)?  If there is no strong reason, your other production devices of the same model & firmware version should be left untouched before any solution is found.

Hello Frankie,

Please, take into account this note about agent 15.4:

Hi Frankie,

Thank you for posting on SOTI Pulse! 

Can you confirm if this is a classic enrolled device or an Enterprise device?

What was the agent version before you upgraded the MobiControl agent version?

How many devices are affected?

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

Hi Frankie,

I am glad to see that your issue was resolved. 

Please feel free to reach out to us if you have any further questions in the future.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter