Hi Metin, 

This definitely sounds like an agent inject may be needed.  However this may be the case, some investigation would be required as to whether this is the most compatible agent or not.   If you are already using the most compatible agent then a adjustment to the agent compatibility table may resolve this for you instead.

Please submit a case by emailing Support@soti.net or clicking here

Cheers, 

What are the version and build numbers of your MobiControl server?  Did you make any recent upgrade/patching to your server?

Do you have other device model(s) enrolled to the server, and have their profiles deployed properly?

mobicontrol version is14.1.0.1152, profiles working fine for other devices like sumsung or other intermac devices

Is there any long delay if you use the web console to send a message to be displayed on the device screen?  What about delay to lock/unlock your device screen?

There  isnt any delay sended messasage in a second

a attached some of screenshots

Do any of your profile(s) include an authentication payload with administrator password set?

No, we dont have any authentication payload with administrator password set ,some says you need agant injection

Please add one and retry.  Remember not to leave the device administrator password empty.

I tried that also, please dont hesitate to call me on skype , my skype id is metinilhan1@gmail.com, here we posted to much 

Hi, thanks for answer, 

" a adjustment to the agent compatibility table may resolve this for you instead."

how can we do this injection , I expect soti  supper to handle this for us. 

Yes, correct.

After creating a case a Technician will follow up with you for either resolution as it requires adjustments to your DB.